Shipping Policy
Effective date: August 9, 2026
This Shipping Policy explains how Bogey Cartel processes and ships orders placed through bogeycartel.com. It should be read together with our Terms of Service and Refund Policy.
Order Processing
Orders are typically processed within 3–5 business days unless a product page, launch announcement, preorder notice, or checkout message states otherwise. Business days exclude weekends and holidays.
Processing time is separate from carrier transit time. Limited releases, high-volume drops, preorders, customized items, address verification, payment review, and circumstances outside our control may require additional time. If an order contains products with different availability dates, we may ship the order together when all items are ready or divide it into multiple shipments.
Shipping Rates and Delivery Estimates
Available shipping methods, charges, and estimated delivery windows are displayed at checkout based on the destination and order details. Any free-shipping offer applies only when the order meets the stated requirements and may exclude certain destinations or products.
Delivery estimates begin after the order has been processed and handed to the carrier. They are estimates, not guarantees. Carrier delays, weather, service interruptions, peak-season volume, customs review, and other events outside our reasonable control may affect delivery.
Shipping Destinations
We ship only to destinations made available at checkout. If international shipping is available for your destination, delivery may take longer because of transportation and customs processing.
International customers are responsible for any duties, import taxes, brokerage fees, or other charges imposed by the destination country unless checkout expressly states that those charges are included. Bogey Cartel does not control customs decisions or processing times. An international order refused because of unpaid duties or other customer-responsible charges may be subject to return shipping and other non-refundable costs where permitted by law.
Order Tracking
When tracking is available, we will send the tracking information to the email address provided with the order or make it available through the order record. Tracking may take time to update after a shipping label is created.
A "label created" status means the shipment is being prepared and does not necessarily mean the carrier has received or scanned the package.
Address Accuracy and Changes
You are responsible for providing a complete and accurate name and shipping address at checkout. Contact [email protected] as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order is submitted or processed, and we cannot redirect a package after it has been handed to the carrier.
Additional shipping charges may apply if an order must be resent because of an incorrect, incomplete, or undeliverable address.
Returned-to-Sender Packages
If a package is returned to us because it was refused, unclaimed, or undeliverable, we will contact you when it is received. Where permitted by law, original shipping charges are non-refundable, and you may be responsible for the cost of reshipping. Any product refund will be handled according to our Refund Policy.
Delayed or Missing Packages
If tracking has not updated or a package appears delayed, first allow the carrier's estimated delivery window to pass and check the delivery address, nearby delivery locations, household members, and any carrier notice.
Then contact [email protected] with your order number and tracking information. We will review the available information and help initiate a carrier inquiry or claim when appropriate. Carrier investigations and outcomes are controlled by the carrier and may take additional time.
Packages Marked Delivered
If tracking shows "delivered" but you cannot locate the package, check around the delivery location, with household members or neighbors, and with the carrier. Carriers sometimes mark packages delivered shortly before they arrive.
Contact us promptly if the package remains missing. We will help review the delivery information and available carrier options. Replacement or refund eligibility will depend on the facts, carrier findings, our Refund Policy, and applicable law.
Damaged or Incorrect Shipments
Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, email [email protected] promptly with your order number, a description of the issue, and clear photographs of the item and packaging. Keep the item and packaging until we provide instructions.
We will evaluate the issue and provide an appropriate resolution under our Refund Policy and applicable law.
Split Shipments
We may ship items from the same order separately. If so, you may receive more than one tracking number, and packages may arrive on different days. You will not be charged additional shipping solely because we choose to split an order.
Risk of Loss
Risk of loss and title transfer as provided by applicable law. Nothing in this Policy limits rights that cannot legally be waived.
Contact Us
For shipping questions, contact:
Bogey Cartel
Email: [email protected]
Website: https://bogeycartel.com