Refund Policy
Effective date: August 9, 2026
We want you to be confident in your Bogey Cartel purchase. This Refund Policy explains the requirements for returns, exchanges, cancellations, and refunds for orders placed through bogeycartel.com.
Return Window
Eligible items may be returned within 14 days after delivery. To start a return, email [email protected] within the return window and include your order number, the item you want to return, and the reason for the return.
Do not send an item back until we provide return instructions. Returns sent without authorization or to an address not provided by us may be delayed or rejected.
Return Eligibility
To qualify for a return, an item must be:
- Unworn, unused, and unwashed.
- Free of stains, odors, pet hair, alterations, and other signs of wear.
- In its original condition with all original tags attached.
- Returned with any original packaging or accessories included with the product.
- Accompanied by proof of purchase from Bogey Cartel.
Trying on an apparel item for fit is acceptable, provided it remains in returnable condition. We may deny a return or reduce a refund where permitted by law if an item does not meet these requirements.
Items That Cannot Be Returned
The following items are not eligible for return unless they arrived damaged, defective, or incorrect, or applicable law requires otherwise:
- Products clearly marked Final Sale on the product page or at checkout.
- Gift cards.
- Personalized, customized, or made-to-order products.
- Items with hygiene seals that have been removed or broken.
- Items not purchased directly from Bogey Cartel.
- Returns requested after the return window or items that do not meet the condition requirements above.
A product is not final sale merely because it was part of a limited drop unless it was clearly identified as final sale before purchase.
Exchanges
Because products and sizes may sell out, direct exchanges are not guaranteed. Contact us to ask whether the requested replacement is available. We may arrange an exchange when possible or ask you to return the original item for a refund and place a new order.
Replacement items are not reserved until an exchange is approved. Any price difference and additional shipping charges will be explained before the exchange is completed.
Damaged, Defective, or Incorrect Items
Inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, email [email protected] as soon as possible with:
- Your order number.
- A description of the problem.
- Clear photographs of the item, shipping package, and product label when relevant.
Keep the item and all packaging until we provide instructions. If we confirm that the issue was our error, we will provide an appropriate remedy—such as replacement, exchange, repair, store credit, or refund—and will cover reasonable return shipping when a return is required.
Normal variation in color caused by screen settings and ordinary wear and tear are not considered defects.
Return Shipping
For standard returns based on preference, fit, or size, the customer is responsible for return shipping. We recommend using a trackable service and keeping the shipping receipt until the return is completed. We are not responsible for a return package lost or damaged before it reaches us.
If we provide a prepaid return label, its cost may be deducted from the refund unless the return resulted from a damaged, defective, or incorrect item or we state otherwise.
Original shipping charges, expedited shipping fees, duties, taxes, and other delivery-related charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.
Return Inspection
We will inspect returned items after they arrive. Approval is not guaranteed until inspection is complete. If a return is rejected, we will contact you with the reason and any available options. We may ask you to pay the shipping cost if you want an ineligible item sent back.
Refunds
If a return is approved, the refund will be issued to the original payment method. We generally process approved refunds within 5–10 business days after the return is received and inspected.
Your bank or payment provider may need additional time to post the credit to your account. We do not control that processing time. If more than 10 business days have passed since we confirmed that a refund was issued, contact your payment provider and then email us for assistance.
Order Cancellations and Changes
Contact [email protected] as soon as possible if you need to cancel an order or change an item, size, or shipping address. We will try to help, but we cannot guarantee changes or cancellations after an order is submitted. Once fulfillment or shipment has begun, the order may need to follow the standard return process.
If we cancel an order because of inventory, pricing, payment, fraud-prevention, or other operational issues, we will refund any amount captured for the canceled portion.
Packages Returned to Sender
If a package is returned because it was refused, unclaimed, or addressed incorrectly, we will contact you after receiving it. Where permitted by law, original shipping charges are non-refundable, and any return or reshipping costs may be deducted from a refund or charged before reshipment.
Promotional Purchases
Returns of eligible items purchased with a discount will be refunded based on the amount actually paid for the returned item. If returning part of an order causes a promotion's requirements to no longer be met, the refund may be adjusted to reflect the remaining eligible discount where permitted by law.
Consumer Rights
This Policy does not limit any refund, cancellation, warranty, or other consumer right that cannot legally be waived. If the law where you live provides greater protection, that law applies.
Contact Us
To request a return or ask a question, contact:
Bogey Cartel
Email: [email protected]
Website: https://bogeycartel.com